SUPPLIER AGREEMENT

This Agreement is entered between

PADOSI KI DUKAN  Private Limited (formerly known as RKR APPARELS Private Limited) ("PADOSI KI DUKAN "), a company registered under the Companies Act, 2013 having its registered office at 139, AHILYA NAGAR, ARMY HEAD QUARTER, INDORE, INDORE, MADHYA PRADESH, INDIA, 452006

And

the registered supplier (“Supplier”) who shall list the Products (defined below) and avail Services (defined below) from PADOSI KI DUKAN and whose details are recorded as per the documents provided during registration with PADOSI KI DUKAN.

This Agreement is an electronic record in terms of Information Technology Act, 2000 and being a system generated document does not require any physical signatures. By clicking the 'Accept' or a similar option and registering or using Services, Supplier confirms that he/she/it has read and understood the Agreement and agrees to be bound by the terms and conditions of this Agreement including in relation to the sale of the Products listed by Supplier.

PADOSI KI DUKAN and Supplier shall be individually referred to as ‘Party’ and collectively as ‘Parties’.

WHEREAS:

1.  PADOSI KI DUKAN owns and operates an e-commerce marketplace named www.PADOSI KI DUKAN.com where registered Suppliers can offer to sell their respective Products to Users of the Application.

2. Supplier is the brand owner/manufacturer/supplier/distributor/retailer of the Products (defined below) to be listed on the Application and has the authority and capacity to list and sell the Products on the Application. Users place the Order (defined below) of the Products listed by the Supplier on the Application.

3. PADOSI KI DUKAN's role as a marketplace is limited to managing the Application, associated marketing, payment collections, order management, logistics, enquiry management and other incidental services to enable the Order(s) between Supplier and the User, described in detail in SCHEDULE 1 (collectively, "Services").

NOW THEREFORE, in consideration of the foregoing promises and for other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, the Parties hereto hereby agree as follows:

1.      DEFINITIONS AND INTERPRETATION

1.1.      Unless the context otherwise requires, the following words and expressions shall have the meanings as set out herein below:

a)     "Affiliate" of a Person means (i) in the case of any Person that is a natural person, any other Person (other than a natural person) that, either directly or indirectly, is Controlled (defined below) by the Person, or any Person who is a Relative (defined below) of the Person; and (ii) in the case of any Person other than a natural person, any other Person that, either directly or indirectly through one (1) or more intermediate Persons, Controls, is Controlled by, or is under the common Control with the said Person;

b)     "Agreement" shall mean this Supplier Agreement entered between the Parties for use and access of the Application and it includes terms of use, Supplier Policies and other policies intimated by PADOSI KI DUKAN over Supplier Panel (or otherwise communicated).

c)     "Applicable Law" means all applicable provisions of all (i) constitutions, treaties, statutes, enactments, laws (including the common law), acts of legislature or parliament, codes, rules, regulations, ordinances, or byelaws including but not limited to the Legal Metrology Act, 2009 and the rules thereof and the Consumer Protection Act, 2019 and the rules thereof and GST Laws as well as notifications, guidelines or policies issued by any governmental authority; (ii) administrative interpretation, writ, orders, decisions, directions, directives, injunctions, judgments, arbitral awards, awards, decrees of or agreements with any governmental authority; or (iii) consent, approval, authorisation, waiver, permit, grant, franchise, concession, agreement, license, certificate, exemption, order, registration, declaration, filing, report or notice of, with, to or from any governmental authority, whether in effect as of the date of this Agreement or at any time thereafter; or (iv) international treaties, conventions and protocols including related to anti-corruption laws and anti-money laundering laws, in each case, which may be in force from time to time.

d)     "Application" shall have the meaning assigned to such term in Recital A;

e)     "Business Day" shall refer to any day when the scheduled commercial banks in India are open for business, and shall exclude Sundays and notified public holidays;

f)      "Confidential Information" shall have the meaning assigned to such term in clause 10.6;

g)     "Control" shall mean, with respect to a Person, the acquisition or control, directly or indirectly, of more than 50% (fifty per cent) of the voting rights or of the issued share capital of such Person or the right to appoint and/or remove the majority of the members of the board of directors or other governing body of such Person, the power to direct or cause the direction of the management, to exercise significant influence on the management or policies of such Person, whether obtained directly or indirectly, and whether obtained by ownership of share capital, the possession of voting rights, through contract or otherwise., and the terms "Controlling," "Controlled by" and "under common Control with" shall have corresponding meaning;

h)     "Data" shall have the meaning assigned to such term in clause 5.1;

i)      "Force Majeure Event" shall have the meaning assigned to such term in clause 14.1;

j)      "Intellectual Property" shall have the meaning assigned to such term in clause 10.5;

k)     "Order" shall mean a final purchase order placed by a User with the Supplier through the Application for the purchase of the Product;

l)      "Person" means any natural person, firm, company, joint venture, partnership, association or other entity (whether or not having separate legal personality);

m)    "Policy" refers to the policies intimated by PADOSI KI DUKAN via Supplier Panel or posted in the Application which needs to be complied by Supplier including but not limited to terms of use;

n)     "Product(s)" shall mean such products as are proposed to be sold by Supplier through the Application pursuant to this Agreement;

o)     "Relative" shall have set out in Section 2(77) of the Companies Act, 2013;

p)     "Representative" shall have the meaning assigned to such term in clause 3.6;

q)     "Service Fee" shall have the meaning assigned to such term in clause 4.2;

r)      "Supplier Fee" shall have the meaning assigned to such term in clause 4.6;

s)      "Supplier Panel" means different panels which are provided by PADOSI KI DUKAN to Supplier on the Application or through a PADOSI KI DUKAN authorised web link with functionalities described in more detail in SCHEDULE 1;

t)      "Supplier Fee Payment Date" shall refer to the next Business Day date post completion of Supplier Fee Payment Cycle which shall be 8th Business Day from the Order delivery date, upon which PADOSI KI DUKAN shall make payment of Supplier’s Fee to the Supplier as per clause 4.6.

u)     "Supplier Fee Payment Cycle" shall refer to the 7 Business Days’ period from the Order delivery date, excluding the Order delivery date.

v)     "Supplier Information” refers to the details sought by PADOSI KI DUKAN for registering Supplier over the Application;

w)    "Supplier Policies" means the policies of PADOSI KI DUKAN in force, as amended from time to time, available on the Supplier Panel.

x)     "Term" shall have the meaning assigned to such term in clause 12.1;

y)     "Territory" shall refer to the Republic of India;

z)     "User" shall refer to any Person using the Application for placing an Order with the Supplier including but not limited to reseller/entrepreneur and customers.

2.       REGISTRATION AND ENROLLMENT

2.1.       To avail the Services, Supplier must complete the registration process available on the Application. Such registration and use of Services are limited to parties who can enter into a legally binding agreement and are competent to contract as per the Indian Contracts Act, 1972. Supplier represents that, it is not a minor i.e. under 18 years of age. If Supplier represents a business entity, Supplier warrants that it is legally authorised to make representations on behalf of such entity and bind it to this Agreement and to list Products on the Application.

2.2.       Supplier shall furnish various details including its (or its business') legal name, address, phone number, e-mail address, bank account details, applicable tax registration details as well as any other information as PADOSI KI DUKAN may request. The Supplier consents to PADOSI KI DUKAN collecting sensitive personal information about the Supplier. PADOSI KI DUKAN shall store, process, use and share the sensitive personal information and other data collected about the Supplier in accordance with the privacy policy which can be accessed at https://padosikidukan.com/privacy-policy

2.3.       Any password provided to Supplier by PADOSI KI DUKAN may be used only during the Term to access its Supplier Panel account (or other tools) to use the Service, electronically accept transactions, and review its completed transactions. Supplier is solely responsible for maintaining the security of its password. Supplier shall not disclose its password to any third party (other than third parties authorized by Supplier to use its account in accordance with this Agreement) and are solely responsible for any use of or action taken under its password. If Suppliers’ password is compromised, it must immediately change its password. User shall be responsible for authorized or unauthorized access to the account of the User by any other person. User shall bear all responsibility for the confidentiality of the User’s password and all use or charges incurred therefrom.

2.4.       Supplier agrees that PADOSI KI DUKAN, at its sole discretion, retains the right to at any time, terminate or suspend the Suppliers account or indefinitely block Supplier from accessing the Application in accordance with Supplier Deactivation Policy as available on the Supplier Panel or terminate the Agreement.

2.5.       The Supplier acknowledges that the Application/Supplier Panel is proprietary to PADOSI KI DUKAN and is and always shall be the property of PADOSI KI DUKAN. Any intellectual property created on, or using, or for storage in the Application/Supplier Panel has always and shall always vest in PADOSI KI DUKAN. The Supplier also acknowledges and confirms that its access to the Portal cannot be licensed, sold or assigned.

2.6.       The Supplier acknowledges and confirms that from time to time, the Application/Supplier Panel may be inaccessible or inoperable for any reason, including without limitation, (i) equipment malfunction; (ii) periodic maintenance procedures, or (iii) causes which are beyond the control of PADOSI KI DUKAN or which are not foreseeable by PADOSI KI DUKAN. Additionally, the Supplier acknowledges that PADOSI KI DUKAN has the right at any time to change, modify, add, discontinue or remove (temporarily or permanently) any aspect or feature of the Application/Supplier Panel, including, but not limited to the content, hours of availability and equipment needed for access thereto or optimization, functioning or use thereof. PADOSI KI DUKAN does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with: (i) the Suppliers’ ability/inability to access or to use the Application/Supplier Panel; or (ii) any such change, modification, addition, discontinuance or removal (whether temporary or permanent) of any aspect or feature of the Application/Supplier Panel, including, but not limited to the content, hours of availability and equipment.

3.       PRODUCT LISTING, SALES AND MANAGEMENT

3.1.    PADOSI KI DUKAN shall permit the Supplier to list the Products on the Application through the Supplier Panel, on such terms contained in this Agreement or as provided in the Supplier Panel from time to time, provided however, that PADOSI KI DUKAN reserves the right to select or delist any Product or delist the Supplier or remove/disable access of the Supplier to the Application/Supplier Panel, in each case, at its sole discretion.

3.2.    Supplier shall at all times comply with the provisions of this Agreement, the notifications on the Supplier Panel and the Supplier Policies, as amended from time to time on the Supplier Panel.

3.3.    Supplier is bound to accept a User as a contractual party and handle the Order in compliance with the information contained on the Supplier Panel at the time the Order was made, including any supplementary information made known by the User. Supplier shall be solely responsible for ensuring the quality, originality and sufficiency of the Products listed on Application and shall ensure that the Products are at all times in compliance with the standards prescribed for such Products under Applicable Law and the Supplier Policies. PADOSI KI DUKAN shall in no event, be responsible for any deficiency in the quality, originality or sufficiency of the Products listed on the Application and any services provided by the Supplier to the User.

3.4.    PADOSI KI DUKAN shall provide account management services (itself or through its agents) to the Supplier if the Supplier opts to receive the same as an add-on service that the Supplier may be entitled to receive for an additional payment. The detailed scope of the account management services offered to the Suppliers are set out in detail in Schedule 2 hereto. The Suppliers interested in receiving such account management services would be required to execute a separate addendum agreement in the form approved by PADOSI KI DUKAN.

3.5.    PADOSI KI DUKAN shall have the sole right to modify the composition or nature of the Services or the Application, including the manner in which the Services are provided, without Supplier's prior written consent. Any changes to the Services or the Application shall be reasonably endeavoured to be communicated to the Supplier.

3.6.    Supplier shall designate 1 (one) individual who shall be the primary point of contact for any matter that may arise under this Agreement ("Representative"). Supplier shall have the right to change the Representative upon provision of one (1) month’s prior written notice to PADOSI KI DUKAN.

3.7.    Supplier shall use the promotional and marketing materials including but not limited to the packaging material such as box, bags, covers, wrappers and other materials, bearing PADOSI KI DUKAN’s Intellectual Property including trademark, copyright or design as per the instructions provided by PADOSI KI DUKAN. Supplier further agrees and acknowledges that the Intellectual Property rights associated with these materials shall solely vest with PADOSI KI DUKAN. In no manner shall the use of materials by the Supplier purport or vest any rights or license in any PADOSI KI DUKAN’s Intellectual Property.

4.       COMMISSION AND SERVICE FEE

4.1.    In consideration for permitting the Supplier to sell Products on the Application and have access to Supplier Panel, PADOSI KI DUKAN shall charge the Supplier for the Services provided, including any marketing expenditure and logistics charges incurred by PADOSI KI DUKAN on behalf of Supplier (the "Service Fee"), at such rates prescribed in the Supplier Panel.

4.2.    PADOSI KI DUKAN shall submit an invoice to the Supplier on a monthly basis for the Service Fee payable by Supplier on or after the seventh (7th) Business Day of the following month. All payments shall be made by Supplier in Indian National Rupees (INR) unless otherwise mutually agreed by the Parties in writing. The invoicing and payment of the Supplier Fee shall be as per the prescribed Supplier Policies in this regard.

4.3.    At PADOSI KI DUKAN's option, all payments to Supplier will be made to the Supplier bank account provided by Supplier during registration, via cheque or electronic transfers or other means as specified by PADOSI KI DUKAN. Supplier agrees that PADOSI KI DUKAN shall not be liable for any failure to make payments to Supplier on account of incomplete or inaccurate information provided by Supplier with respect to its bank account.

4.4.    PADOSI KI DUKAN shall set off any losses, Service Fee and any other fee payable by Supplier against the amount/(s) payable to Supplier. PADOSI KI DUKAN’s right under this clause shall be in addition to, and not in derogation of, all other rights available to PADOSI KI DUKAN under this Agreement or Applicable Law.

4.5.    The payment for the Orders shall be collected by PADOSI KI DUKAN on Supplier's behalf ("Supplier Fee") acting as a marketplace with the sole intent of facilitating Orders. PADOSI KI DUKAN shall, subject to deductions under this clause, transfer the balance Supplier Fee to the bank account designated by the Supplier, as provided to PADOSI KI DUKAN. PADOSI KI DUKAN will raise tax invoices on behalf of the Supplier basis the HSN code and Goods and Service Tax (“GST”) rate provided by the Supplier. In case the Supplier is a Composition Taxpayer/ Unregistered Applicant with GST enrolment number, the provisions contained in Clause 7.3 shall apply. PADOSI KI DUKAN shall collect the Supplier Fee from the User, on Supplier's behalf, and shall transfer such amount/(s), subject to the deduction of the Service Fee or/and shipping fees, penalty and taxes prescribed by the Government on Supplier Fee Payment Date upon completion of the Supplier Fee Payment Cycle. Furthermore, it is clarified that the Supplier Fee Payment Date is to be construed as the day on which the transaction is deemed to be completed for purposes of settlement of any funds which shall be the next Business Day upon completion of Supplier Payment Cycle. In case the said agreed-upon date of transaction completion falls on a banking holiday or Saturday / Sunday however, it is agreed between PADOSI KI DUKAN and the Supplier that the deemed transaction completion date would then fall on the next business / working day for PADOSI KI DUKAN. Notwithstanding the provisions of this Agreement, nothing in this Agreement shall be construed as PADOSI KI DUKAN operating a payments and settlement system as defined under the Payment and Settlement Systems Act, 2007. Furthermore as Supplier Fee Payment Cycle is subject to Product returns, so notwithstanding anything to the contrary contained in this Agreement, the Supplier Fee Payment Cycle and Supplier Fee Payment Date shall change corresponding to Product returns by the Supplier's customer(s), if any and accordingly in such a case, the Supplier Fee Payment Cycle shall be 15 Business Days' period from the Order delivery date, excluding the said Order delivery date and Supplier Fee Payment Date shall be the 16th Business Day from the Order Delivery date.

4.6.    If based on information available to PADOSI KI DUKAN, PADOSI KI DUKAN reasonably concludes that Supplier actions and/or performance in connection with the Agreement may result in a significant number of customer disputes, chargebacks or other claims in connection with the Application, then PADOSI KI DUKAN may, in its sole discretion and subject to Applicable Law, delay initiating any payments to be made or that are otherwise due to Supplier under this Agreement for the earlier of: (a) a period of 90 (ninety) calendar days following the initial date of suspension; or (b) completion of any investigation(s) regarding Supplier actions and/or performance in connection with the Agreement. Supplier agrees that PADOSI KI DUKAN is entitled to the interest, if any, paid on balances maintained as deposits in its bank accounts.

4.7.    Supplier shall be responsible for any applicable value added tax, goods and service tax (GST), service tax, sales tax, real or personal property tax, income or any other taxes, cess, levy whatsoever including taxes relating to the Products, attributable to or incurred by Supplier.

4.8.    PADOSI KI DUKAN shall withhold taxes/payments, if required under Applicable Law to be withheld on payments made to Supplier hereunder and shall be required to remit to Supplier only the net proceeds thereof. PADOSI KI DUKAN shall remit the taxes withheld to the appropriate governmental authority and agree to provide Supplier, in a timely manner, with properly executed documentation or other information or receipts or certificates evidencing PADOSI KI DUKAN’s payment of any such tax.

4.9.    Supplier may deposit and submit Form 16A to PADOSI KI DUKAN towards deduction of tax at source against invoices issued by PADOSI KI DUKAN towards Service Fee charged to Supplier. Supplier shall submit the TDS claim for a given financial year within 6 (six) months from the last date of such financial year. PADOSI KI DUKAN shall reimburse equivalent TDS amount, on receipt of valid Form 16A within 60 (sixty) days from such receipt within 6 (six) months from end of a given financial year.

4.10. In case at any point of time after onboarding if Supplier’s GSTIN/ GST enrolment number is cancelled/ modified, Supplier should inform PADOSI KI DUKAN about the same and if any charges are levied on account of such cancellation will be recovered from Supplier. It is the primary responsibility of the Supplier to inform PADOSI KI DUKAN in case of any cancellation/suspension/modification of GSTIN/ GST enrolment number.

4.11. In case of any discrepancy in the reporting / returns filed by Supplier, Supplier agrees that it will resolve such discrepancy immediately and indemnify PADOSI KI DUKAN against any claims, losses, taxes, interest and penalty payable in this regard.

4.12. Seller Action Framework

·       PADOSI KI DUKAN may take appropriate action against the Seller for non-compliance with any provisions of this Agreement. This may include but shall not be limited to delisting Supplier or blacklisting Supplier from the Platform. PADOSI KI DUKAN may assign appropriate penalties for non-compliance of this Agreement including but not limited to delivery of damaged/wrong Products, deficient quality, insufficient quantity etc as deemed appropriate.

·       The Seller shall be responsible for any returns including but not limited to manufacturing defect, damaged/wrongful product, insufficient quantity etc and shall communicate with the manufactures to resolve such situations.

·       The Seller shall be responsible for any action / penalty received by PADOSI KI DUKAN and shall be liable to pay the entire amount of penalty as received by PADOSI KI DUKAN. PADOSI KI DUKAN shall not be responsible for any violation of applicable laws by the Sellers.

5.       DATA

5.1.    The Supplier acknowledges that it may receive some User data including sensitive personal information of the User pursuant to transactions carried out on the Application. The Supplier acknowledges and agrees that PADOSI KI DUKAN and its Affiliates are and shall remain the sole owner of any User data, case files or any other associated User information (including sensitive personal information of the User) (collectively "Data") at all times during the Term and post the Term of this Agreement. Supplier shall ensure that Data shall not be: (i) used by Supplier other than in connection with the sale of the Products; (ii) sold, assigned, leased, or otherwise, in any manner or form whatsoever disclosed to third Persons by the Supplier; or (iii) commercially exploited by or on behalf of the Supplier, its employees, subcontractors, agents or affiliates. The Supplier further agrees that it shall only retain the Data only for so long as necessary for participation on the Application/Supplier Panel or to fulfil statutory obligations (e.g. tax) and that the Supplier shall on PADOSI KI DUKAN’s request delete all such information upon termination of this Agreement.

5.2.    As part of the Services, Supplier shall promptly correct any errors or inaccuracies in Data caused by the Supplier. Upon PADOSI KI DUKAN’s request, the Supplier shall also promptly correct any other errors or inaccuracies in the Data.

5.3.    All Data received or produced during the performance of the Services hereunder, and in Supplier possession, shall be contained in a database and shall, upon PADOSI KI DUKAN’s written request, be delivered to PADOSI KI DUKAN or its Affiliates within the time period and in the format stated in the request by PADOSI KI DUKAN. In the event any or all of the Data is destroyed or damaged in any way, Supplier shall, at Supplier’s cost, promptly restore the Data or facilitate its collection. Supplier shall protect the Data at all times and shall use the same degree of care to prevent the loss of or alteration of Data in the Supplier’s possession that a prudent person would use to protect that person’s information and one which is at any cost not lesser than the standard of care that Supplier use to protect its own information and other information that may be in its possession.

5.4.    Supplier shall not use the Application or the Services, in whole or in part, for any purpose that is unlawful or prohibited by this Agreement or any Applicable Law. Without limiting the generality of the foregoing, Supplier agrees that Supplier will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other website or product, transfer, or sell any information, content, artwork, graphics, software, lists of users, databases or other lists or products provided through or obtained from the Application/Services other than for use as expressly permitted by this Agreement. This means, among other activities, that Supplier agrees not to engage in the practices of "screen scraping," "database scraping," or any other activity with the purpose of obtaining lists of User or other information. Supplier agrees that it will not use the Application/Services in any manner that could damage, disable, overburden, or impair the Application/Services or interfere with any other person's use and enjoyment of the Application/Services. Supplier shall not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Application/Services. Except with the prior written permission of PADOSI KI DUKAN, Supplier agrees that it will not access or attempt to access password protected, secure or non-public areas of the Application/Services. Without limiting any of PADOSI KI DUKAN’s rights or remedies under this Agreement or available to PADOSI KI DUKAN at law or in equity, if Supplier violates any of the terms and conditions herein or those displayed on the Application/Supplier Panel, its Supplier Panel account and/or other access to Application may be terminated and Supplier may be subject to prosecution.

6.       ANTI-CORRUPTION AND ANTI-BRIBERY, ANTI MONEY LAUNDERING AND WHISTLEBLOWER MECHANISM

6.1.    Supplier agrees that its performance under this Agreement will be in full compliance with all applicable anti-corruption laws and regulations, including but not limited to the U.S Foreign Corrupt Practices Act and the UK Bribery Act. Accordingly, Supplier agrees that in connection with its activities under this Agreement, neither the Supplier nor any agent, affiliate, employee or other person acting on its behalf will offer, promise, give or authorize the giving of anything of value, or offer, promise, make, or authorize the making of any bribe, rebate, payoff, influence payment, facilitation payment, kickback, or other unlawful payment, to any government official, political party, or candidate for public office in order to obtain or retain business, gain any unfair advantage, or influence any act or decision of a government official.

6.2.    Supplier hereby agrees and undertakes that the Supplier and it’s Affiliates, agents, subcontractors, employee or representatives shall at all times comply with anti-money laundering laws.

6.3.    In any event PADOSI KI DUKAN determines, in its sole discretion, that the Supplier has engaged in any conduct that violates applicable anti-corruption laws, anti-money laundering laws and regulations, PADOSI KI DUKAN shall immediately have the right to suspend the Services and thereafter terminate the Agreement.

6.4.    Whistleblower mechanism- PADOSI KI DUKAN encourages its employees and partners such as suppliers, users and anyone having any connection with PADOSI KI DUKAN, who have reasonable suspicions of misconduct to report such concerns without fear of punishment. The Supplier can make disclosures by a written communication in good faith in relation to information that is indicative of unethical or improper activity. It is hereby clarified that such disclosures should not be personal or speculative in nature and should be based on facts. Upon receipt of such disclosures, PADOSI KI DUKAN shall ensure that the Supplier is not victimized and that the disclosure is kept confidential and is protected in all respects. Further, PADOSI KI DUKAN shall on a best efforts basis ensure that the Supplier will not be subjected to any kind of discrimination and will not face any retaliation. Any disclosure as per this clause can be reported online by addressing a mail to INFO@PADOSI KI DUKAN.com or in writing to:

The CFO.

PADOSI KI DUKAN Inc.

139, AHILYA NAGAR, ARMY HEAD QUARTER, INDORE, INDORE, MADHYA PRADESH, INDIA, 452006

7.       COMPLIANCE WITH APPLICABLE LAWS

7.1.    Supplier’s Products shall at all times be compliant with all the Applicable Law, including but not limited to, packing and labelling requirement under Legal Metrology Act, 2009, Quality Control Orders issued by the Bureau of Indian Standards from time to time, Food Safety and Standards Act, 2006, Drugs and Cosmetics Act, 1940 Consumer Protection Act, 2019 and its rules, labour laws, environmental laws and rules made thereunder. Further, Supplier shall also be responsible for making payment of applicable taxes on manufacture and sale of Products to the User. The Supplier shall not engage in any unfair trade practices and will not undertake any actions which are likely to result in any User being misled or deceived.

7.2.    Supplier shall also ensure full compliance with the applicable tax laws including but not limited to the provisions of Integrated Goods and Services Tax, Act, 2017 (IGST), Central Goods and Services Tax Act, 2017 (CGST) and Union Territory Goods and Services Tax, Act, 2017 (UTGST) or State Goods and Services Tax, Act, 2017 (SGST) including the statutes/ rules/ notification/ order/ circulars/ clarifications or FAQs (collectively “GST Laws”) in respect of the Products supplied by the Supplier.

7.3.    If the Supplier is registered as a ‘Composition Taxpayer’ or as a ‘Unregistered Applicant with GST enrolment number’ on GSTN Portal, then in order to transact on or though the Platform, such Supplier agrees to be bound by the following terms and restrictions with respect to the use of the Platform:        

7.4.    Inter-state transactions through the Platform will not be permissible i.e. Composition Taxpayer or Unregistered Applicant with GST enrolment number shall not process or accept any order where: (a) either the customers placing the order; or (b) the delivery address for the order, is located outside the State in which such Composition Taxpayer or the Unregistered Applicant with GST enrolment number has obtained/ applied for a GST enrolment number/ registration (as the case may be).;

7.5.    Aggregate turnover shall not (in any case, whatsoever) exceed: (a) in case of Unregistered Applicant with GST enrolment number and dealing solely in goods: (i) INR 40,00,000 (for States other than special category States); and (ii) INR 20,00,000 (for special category States); (b) in case of Composition Taxpayers, (i) INR 1,50,00,000 (for States other than special category States); and (ii) INR 75,00,000 (for special category States), for carrying out any transactions in India (whether online or offline). The threshold for aggregate turnover shall be subject to revisions/amendment as prescribed under Applicable Laws.

7.6.    Any increase in the aggregate turnover beyond the thresholds specified above, for a particular/previous financial year, shall require the Composition Taxpayer/ Unregistered Applicant with GST enrolment number to: (a) promptly intimate PADOSI KI DUKAN; (b) obtain the relevant registration with the relevant authorities under applicable GST Laws; and (c) promptly cease to carry out any transactions/sale over the Platform. It is further clarified that PADOSI KI DUKAN retains the right to invalidate or block any transaction for a Composition Taxpayer/ Unregistered Applicant with GST enrolment number not adhering to the aforesaid requirement.  

7.7.    Claiming input tax credit shall not be permissible as specified under GST Laws;

7.8.    Products listed by such Composition Taxpayer/ Unregistered Applicant with GST enrolment number shall not be available for ‘re-selling’ purposes on the Platform; and

7.9.    PADOSI KI DUKAN will raise bill of supply/commercial invoice on behalf of the Composition Taxpayer/ Unregistered Applicant with GST enrolment number, on the basis of the HSN Code (wherever applicable) and other relevant details provided by such supplier.

7.10. Any Supplier not holding a valid GST enrolment number/GST registration number, in compliance with applicable GST Laws shall not be entitled to use/ access/transact through the Platform or the Application in any manner whatsoever.

7.11. If Supplier is responsible for B2C QR code invoicing it is the responsibility of Supplier to inform PADOSI KI DUKAN within adequate time period of at-least 30 days for enabling such invoicing feature. In case of non-compliance arising for not creating such invoice on account misinformation/non-communication by the Supplier, PADOSI KI DUKAN will not be responsible for such default by the Supplier and Supplier shall be liable for any fine levied by government accordingly.

7.12. In case the Supplier has not complied with Section 206AB of Income Tax Act,1961 the Supplier acknowledges and accepts that PADOSI KI DUKAN will deduct TDS at higher rates, as applicable.

8.       SUPPLIER’S REPRESENTATIONS AND WARRANTIES

8.1.    Supplier represent and warrants to PADOSI KI DUKAN as follows that:

a)     to the extent applicable, Supplier is duly organised, validly existing and in good standing under the Applicable Law of its incorporation or in the jurisdiction in which Supplier is a resident and/ or do business and that Supplier has full authority to enter into this Agreement and to perform all the obligations hereunder according to the terms hereof;

b)     Supplier has the necessary expertise and resources to carry out its obligations hereunder and there is no restriction, bar, constraint or prohibition on its carrying out the same;

c)     Supplier and its Affiliates, sub-contractors, agents, employees and representatives do not contravene any Applicable Laws or that it is hindered or obstructed in for effectively performing its obligations under the terms and conditions of this Agreement and the Products listed on the Application do not contravene any Applicable Law or the terms and conditions of this Agreement;

d)     all consents, permissions, approvals, authorisations, orders, registrations or qualifications of, or with, any court or governmental authority having jurisdiction over Supplier, have been obtained and are valid and shall be kept current, valid and fully operational during the Term pursuant to Applicable Law;

e)     neither the execution and delivery of this Agreement, the consummation of the transactions contemplated hereby, or the fulfilment of or compliance with the terms and conditions of this Agreement, conflict with or infringe upon any third party rights or result in a breach of or a default under any of the terms, conditions or provisions of any legal restriction (including, without limitation, any judgment, order, injunction, decree or ruling of any court or governmental authority, or any federal, state, local or other law, statute, rule or regulation) or any covenant or agreement or instrument to which Supplier is a party, or by which Supplier or any of its property is bound, nor does such execution, delivery, consummation or compliance violate or result in the violation of its constitutional documents;

f)      Supplier has all requisite approvals, authorisations and permissions to sell the Products through all channels of sale and to promote, market and use the Product images, Product name, brand name and Product description including from the brand owners;

g)     Supplier is solely responsible for discharge of all tax liabilities and related compliances associated with all products and services sold on the Application;

h)     Supplier and its Affiliates, sub-contractors, agents, employees and representatives shall not infringe upon any third party rights while performing its duties and responsibilities under this Agreement nor has any claim of such infringement or violation been threatened or asserted against the Supplier and its Affiliates, sub-contractors, agents, employees and representatives; and

i)      The Supplier and its Affiliates, sub-contractors, agents, employees and representatives are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party, including but not limited to the lists maintained by the United Nations Security Council, the US Government (e.g., the US Department of Treasury’s Specially Designated Nationals list and Foreign Sanctions Evaders list and the US Department of Commerce’s Entity List), the European Union or its member states, or other applicable government authority; and

j)      All Know your customer (KYC) information including GST registration/enrolment number (as may be applicable) provided at the time of onboarding is correct.

9.       SUPPLIER’S COVENANTS AND UNDERTAKINGS

9.1.    Supplier covenants and undertakes to PADOSI KI DUKAN that it and its Affiliates, sub-contractors, agents, employees and representatives shall:

a)     act in accordance with the Agreement and exercise reasonable skill, care and diligence in the performance of its obligations hereunder;

b)     ensure compliance with all Applicable Law including but not limited to provisions of Legal Metrology Act, 2009, Food Safety and Standards Act, 2006, Consumer Protection Act, 2019, Drugs and Cosmetics Act, 1940 and its regulations or rules as amended from time to time;

c)     not infringe upon any third party rights (including rights of PADOSI KI DUKAN) while performing its duties and responsibilities under this Agreement;

d)     obtain and maintain all licenses, permits and approvals required by the governmental authorities for performance of its duties and responsibilities under this Agreement, and furnish proof thereof to PADOSI KI DUKAN, and inform PADOSI KI DUKAN immediately of the expiration, termination, non-renewal, denial or revocation of any such license, permit or approval including (but not limited to) labour laws, health and safety laws, and all other local legislations that may be applicable to the Supplier;

e)     exercise its discretion in accordance with industry best practices and for the benefit of PADOSI KI DUKAN and its Affiliates;

f)      observe and conform to all standards of business and shall not act, and shall refrain from acting, in any manner that could harm or tarnish the name, reputation, standing or goodwill of PADOSI KI DUKAN and its Affiliates;

g)     not incur any debt, loan or indebtedness in the name of PADOSI KI DUKAN, nor use or imply any authority to use the credit of PADOSI KI DUKAN;

h)     undertake all repair, replacement, upgrade or procurement of its own equipment/ infrastructural facilities whether owned, leased, licensed or any form having control over by them which are necessary to facilitate the performance of this Agreement, at its own costs;

i)      comply with Prohibited and Restricted Product Policy as available on the Supplier Panel;

j)      provide all details to PADOSI KI DUKAN as required and mandated by Applicable Law; and

k)     bring to the notice of PADOSI KI DUKAN any expiry, modification, or suspension of any such approvals/ licenses and the initiation of any adverse action by the relevant authority concerned in relation thereto and which may interfere or have an adverse impact on the performance of its obligations under this Agreement including GST details. Failure to intimate PADOSI KI DUKAN and the liabilities arising thereof shall be the sole responsibility of the Supplier.

l)      Supplier shall and shall ensure that its Affiliates, sub-contractors, agents, employees and representatives do not host, display, upload, modify, publish, transmit, update or share any information or image or Product which:

m)   belongs to any third party and over which Supplier has no right;

n)     is grossly harmful, harassing, blasphemous, defamatory, bigotry, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to ‘indecent representation of women’ within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

o)     is false, inaccurate or misleading in any way;

p)     is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;

q)     harasses or advocates harassment of another person;

r)      promotes illegal activity or conduct that is abusive, threatening, obscene, defamatory, or libelous;

s)     infringes upon or violates any third party's rights including but not limited to intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address, or phone number) or rights of publicity;

t)      contains restricted or password-only access pages, hidden pages or images or URLs leading to any other pages (those not linked to or from another accessible page);

u)     provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

v)     engages in commercial activities and/or sales such as contests, sweepstakes, barter, advertising, pyramid schemes, or the buying or selling of ‘virtual’ items related to the Application without PADOSI KI DUKAN's prior written consent.

w)    interferes with another’s use and enjoyment of the Application;

x)     refers to any website/URL which, at PADOSI KI DUKAN's sole discretion, contains material that is inappropriate for the Application or any other website and content that is prohibited or violates the letter and spirit of Agreement;

y)     harms minors in any way;

z)     infringes any patent, trademark, copyright, proprietary rights, third-party’s trade secrets, rights of publicity, or privacy, is fraudulent, or involves the sale of counterfeit or stolen items;

aa)   violates any law for the time being in force;

bb)  deceives or misleads the addressee/ Users about the origin of messages or communicates any information which is grossly offensive or menacing in nature;

cc)   deceives or misleads the addressee/Users of the Products available on the Application or any other platform of PADOSI KI DUKAN;

dd)  impersonates another Person;

ee)   threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any offence or prevents investigation of any offence or is insulting any other nation; offends the religious and national sentiments of the nation;

ff)    creates liability for PADOSI KI DUKAN or causes PADOSI KI DUKAN to lose (in whole or part) the services of PADOSI KI DUKAN's internet service provider or other suppliers; or

gg)  promotes any of the competitors to PADOSI KI DUKAN or any products associated with any competitors to PADOSI KI DUKAN.

9.2.    Failure to adhere to the above, as discovered by PADOSI KI DUKAN or as intimated to it by a third party shall result in immediate termination of this Agreement.

9.3.    The Supplier acknowledges that the reputation of PADOSI KI DUKAN and its products and services is of the highest order. In no event shall the Supplier and its Affiliates, sub-contractors, agents, employees and representatives take any action that adversely affects PADOSI KI DUKAN or any of Affiliates and/or their respective image, brand, reputation, products and/or services, or that casts any of the foregoing in a disparaging light, as determined by PADOSI KI DUKAN in its sole and absolute discretion, as applicable under law. In particular, Supplier shall ensure that, at all times during this Agreement, that its conduct shall reflect adherence to the highest professional, moral and ethical standards. If, in the absolute judgment of PADOSI KI DUKAN, any act or omission of the Supplier is inconsistent with any of the foregoing, PADOSI KI DUKAN may immediately terminate this Agreement for cause.

10.     INTELLECTUAL PROPERTY AND CONFIDENTIALITY

10.1. PADOSI KI DUKAN grants the Supplier with a limited, non-exclusive, non-transferable, non-sublicensable license to access, and make use of the Application/Supplier Panel as set out under this Agreement. All rights not expressly granted to the Supplier under this Agreement shall be reserved and retained by PADOSI KI DUKAN and its Affiliates. In the event that this Agreement is terminated, the license provided by PADOSI KI DUKAN to the Supplier to access and make use of the Application/Supplier Panel shall also lapse.

10.2. During the Term, Supplier hereby grants to PADOSI KI DUKAN and its Affiliates a royalty free, worldwide, non-exclusive license for the use of its Intellectual Property and to display its name, trademarks, brand name, company name, business associates etc., and all Intellectual Property pertaining to the Products, including any Product details, logos, images, trademarks and brand names in order to perform its obligations under this Agreement. PADOSI KI DUKAN shall be entitled to use the Intellectual Property perpetually for any type of purpose, including, but not limited to, provision of Services, promotional and advertising purposes in any media, whether now known or hereafter devised or the creation of derivative work. Supplier agrees that any Intellectual Property may be used by PADOSI KI DUKAN, consistent with this Agreement, and Supplier is not entitled to any payment or other compensation for such use. PADOSI KI DUKAN can assign, sub-license or transfer such license to its Affiliates, representatives or agents. Nothing in this Agreement will prevent or impair PADOSI KI DUKAN’s right to use the Suppliers Intellectual Property or any Intellectual Property in the Products without the Suppliers consent to the extent that such use is allowable without a licence from the Supplier or its Affiliates under applicable Law (e.g., fair use under copyright law, referential use under trademark law, or valid licence from a third party).

10.3. The Parties agree that this Agreement will not be deemed by implication or otherwise to grant to other Party any right in any Intellectual Property. Any use of PADOSI KI DUKAN’s Intellectual Property by the Supplier shall inure to the benefit of PADOSI KI DUKAN and its Affiliates, and Supplier shall not, now or in the future, apply for or contest the validity of any PADOSI KI DUKAN’s Intellectual Property or apply for or use any intellectual property confusingly similar to any PADOSI KI DUKAN’s Intellectual Property. Supplier acknowledges that PADOSI KI DUKAN and its Affiliates are and will at all times be the owner of PADOSI KI DUKAN’s Intellectual Property and also undertakes not to challenge, directly or indirectly, the rights of PADOSI KI DUKAN or its Affiliates associated with PADOSI KI DUKAN’s Intellectual Property or otherwise jeopardise PADOSI KI DUKAN or its Affiliate’s rights over PADOSI KI DUKAN’s Intellectual Property.

10.4. The intellectual property rights associated with the Products and the brand thereof are the Supplier's property and that the Supplier undertakes such Products do not infringe the intellectual rights of any third party or that the Supplier has necessary authorization and permissions to allow the Supplier to list/sell the Products on the Application.

10.5. The term “Intellectual Property” for the purposes of this Agreement means all inventions, software, know-how, algorithms, source code, object code, technical and business plans, specifications, modules, hardware, circuits, computer languages, computer programs, databases, user interfaces, workflows, encoding techniques, mask works, words, marks, names, numerals, letters, devices, labels, images, photos, videos, brands, logos, creatives, banners, slogans and other documents, materials and innovations of any kind, whether or not the foregoing are eligible for patent, copyright, mask work, trade secret, trademark, service mark or other legal protection and includes all worldwide patents and other patent rights, utility models, trademarks, service marks, domain names, copyrights and mask work rights whether registered or unregistered, including right to apply for any of the foregoing before any Intellectual Property Office in any part of the world.

10.6. Either Party agrees and undertakes that the (i) Intellectual Property; (ii) Data; (iii) identity and sensitive personal information of the Users; (iv) information pertaining to the Products sold to the User; (v) buying history of a User; (vi) software, documentation, hardware equipment devices, tools and (vii) any information concerning the organisation, finance, transactions, customers or affairs of either Party or its Affiliates (whether in graphic, written, electronic or machine readable form or oral or any other form and whether or not the information is expressly stated to be confidential or marked as such) (collectively the "Confidential Information"). Confidential Information shall include (i) customer, distribution, manufacturing, supplier or business data, in particular, names, addresses, sales figures and sales conditions of each Party and its present or prospective clients; (ii) software data, particularly information relating to software products and the modules thereof as well as any devices designed by each Party or its Affiliates to prevent unauthorized copying and use; (iii) research and development data, and particularly information relating to the Intellectual Property under this Agreement; (iv) original information supplied by each Party or its Affiliates; (v) information not known to each Parties’ competitors or its Affiliates’ competitors nor intended by each Party or its Affiliates for general dissemination, including but not limited to, policies, strategies, the identity of various product and technology suppliers or service-providers, information about PADOSI KI DUKAN and its Affiliates and their executives, officers, directors and service providers; (vi) Each Party’s and its Affiliates’ product schematics, drawings, data, database, research and development, product and property plans, designs, protocols, prices, finances, marketing plans, business opportunities, personnel related information, sales and customer information, business policies, practices and strategies; (vii) any technical information relating to each Party and its Affiliates, including but not limited to financial information, equipment, documentation, strategies, marketing plans, prospective leads or target accounts, pricing information, information relating to existing, previous and potential customers and contracts disclosed by each Party or its Affiliates to the receipt of such information; (viii) information of third Parties which each Party or its Affiliates are obligated to keep confidential; (ix) all information that is disclosed to under this Agreement; and (x) any copies of the above-mentioned information

10.7. Each Party’s Confidential Information shall be the exclusive property of the respective Party and its Affiliates and shall not be disclosed by recipient Party to any third Person or used for any purpose other than to perform the obligations under this Agreement, except as required under Applicable Law or with the prior written consent of the disclosing Party or its Affiliates. All Confidential Information shall only be used in a manner consistent with the intention and the spirit of the Agreement. In the event the ownership of any Confidential Information does not automatically vest in PADOSI KI DUKAN or its Affiliates by virtue of this Agreement, or otherwise, and vests in Supplier instead, Supplier hereby transfers and assigns to PADOSI KI DUKAN or its Affiliates, upon the creation thereof, all rights, title and interest Supplier may have in and to such Confidential Information (and waives any and all moral rights, as applicable), including the right to sue and recover for past, present and future violations thereof. Supplier shall take all reasonable steps, to protect PADOSI KI DUKAN’s Confidential Information and shall ensure the Supplier, it’s employees, affiliates, representatives, agents and sub-contractors who have access to such Confidential Information shall treat the same with the obligations of confidentiality as stringent as those covered under this Agreement. The rights conveyed and assigned hereunder to PADOSI KI DUKAN may be exercised by PADOSI KI DUKAN at any point in time at its discretion worldwide including the territory of India. Supplier agrees that, notwithstanding the provisions of Section 19(4) of the Indian Copyright Act, 1957, the assignment in terms of this clause shall not lapse nor shall the rights transferred therein revert to the Supplier even if PADOSI KI DUKAN does not exercise the rights assigned and transferred to it, within a period of 1 (one) year from the date of the assignment. The Supplier agrees that it waives any right it may have and will not raise any objection or claims before the copyright board or any other appropriate authority with respect to the assignment, pursuant to Section 19A of the Indian Copyright Act, 1957.

10.8. Supplier acknowledges that the Confidential Information constitutes unique, valuable and special trade secret and business information of PADOSI KI DUKAN and its Affiliates, and that any disclosure thereof (otherwise than as provided for herein) may cause irreparable injury to PADOSI KI DUKAN. Accordingly, the Parties acknowledge and agree that as the breach or threatened breach of this clause by Supplier would result in irreparable damage to PADOSI KI DUKAN or its Affiliates which cannot be adequately compensated by monetary relief alone, and that PADOSI KI DUKAN or its Affiliates shall be entitled to seek injunctive relief from an appropriate court of law.

10.9. Upon Supplier discovering a breach of the confidentiality obligations by its personnel, Supplier shall immediately inform PADOSI KI DUKAN and its Affiliates of the same and take all steps necessary to mitigate such breach of confidentiality.

10.10.      The provisions of this clause 10 shall survive the termination of this Agreement.

11.     DISCLAIMER

11.1. The Application is presented "as is." neither PADOSI KI DUKAN nor its affiliates make any representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the Application or any of the content, including but not limited to warranties of merchantability, non- infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

11.2. Supplier agrees that, to the fullest extent permitted by Applicable Law, neither PADOSI KI DUKAN not its Affiliates will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the Applications; (c) data non-delivery, loss, theft, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off- website links on the site; (e) viruses, system failures or malfunctions which may occur in connection with the Suppliers’ use of the site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond the reasonable control of PADOSI KI DUKAN. PADOSI KI DUKAN makes no representations or warranties that defects or errors will be corrected.

11.3. References on the Application to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to the Supplier. This does not in any way constitute or imply PADOSI KI DUKAN endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between PADOSI KI DUKAN and those third parties.

11.4. This disclaimer constitutes an essential part of this Agreement.

12.     TERM, TERMINATION AND CONSEQUENCES OF TERMINATION

12.1. This Agreement shall continue in full force until the Supplier uses the Application and avails the Services (the "Term") unless terminated under Clauses 12.2 or 12.3.

12.2. PADOSI KI DUKAN shall be entitled to terminate this Agreement:

12.3. In accordance with Clauses 5.4, 6.3 and/or 9.2, immediately without notice;

12.4. By issuing a prior written notice of three (3) Business Days to Supplier for terminating this Agreement without cause at any time during the Term.

12.5. On breach by Supplier of this Agreement, Supplier Policies or other Policies of PADOSI KI DUKAN, as the case may be, (including any representation, warranty or covenant hereunder), which breach is not remedied by Supplier within three (3) Business Days of receiving notice of such breach from PADOSI KI DUKAN;

12.6. Immediately, without any further action or notice requirement (save for intimation to Supplier of such termination), in the event that:

12.7. Misconduct or negligence committed by Supplier or its personnel;

12.8. Violation of any Applicable Law;

12.9. Upon reasonable believe that Supplier has infringed intellectual property of any third party; or

12.10.      Supplier being ordered to be wound up or declared insolvent for any reasons by any court and/or an official liquidator/receiver being appointed with respect to its affairs save and except mergers, amalgamations, acquisitions or other schemes or arrangements in which Supplier may (directly or indirectly) be a part.

12.11.      Supplier is entitled to terminate this Agreement on the commission of any breach by PADOSI KI DUKAN of this Agreement which breach is not remedied by PADOSI KI DUKAN within 30 (thirty) Business Days of receiving notice of such breach from Supplier.

12.12.      PADOSI KI DUKAN shall, in its sole discretion, also have the right to take down/delist the Products, and/or temporarily suspend this Agreement and/or blacklist/deactivate the Supplier in the event of any breach committed by the Supplier as per the Supplier Deactivation Policy as available on the Supplier Panel.

12.13.      The termination of this Agreement in any of the circumstances aforesaid shall not in any way affect or prejudice any right accrued to any Party against the others prior to such termination. PADOSI KI DUKAN shall forthwith pay Supplier all undisputed amounts outstanding, in terms of this Agreement subject to PADOSI KI DUKAN's Service Fee being received from the Supplier, as the case may be.

12.14.      Supplier shall, upon request by PADOSI KI DUKAN at any time, or upon the expiry or the earlier termination of this Agreement, (i) promptly return to PADOSI KI DUKAN, in the format and on the media in use as of the date of the request, all or a portion of the Data, as requested; and (ii) erase or destroy all of the Data remaining in its possession after the return set out above.

12.15.      Parties shall promptly, on a written request made by each party or upon the termination of this Agreement either return any Confidential Information supplied by it and all copies or extracts thereof, or erase or destroy such Confidential Information within a period of seven (7) days of such request. Parties shall certify in writing to each other that it has complied with its obligations under this clause.

13.     INDEMNITY

13.1. Without prejudice to any other right available to PADOSI KI DUKAN under Applicable Law or under this Agreement, Supplier hereby defends, indemnifies and holds harmless PADOSI KI DUKAN and its directors, officers, agents, and assigns from and against any and all losses, liabilities, damages, deficiencies, demands, claims (including third Person claims), actions, judgments or causes of action, assessments, interests, fines, penalties, diminution in value and other costs or expenses (including, without limitation, amounts paid in settlement, court costs and all attorneys’ fees and out of pocket expenses) directly or indirectly based upon, resulting from, or arising out of, or in relation to or otherwise in respect of:

a)     any failure by Supplier or its Affiliates or its personnel to perform or otherwise fulfil any covenant, undertaking or other agreement or obligation contained in this Agreement;

b)     any breach of terms of this Agreement including Policies, Supplier Policies, representations, warranties, covenants by the Supplier or its Affiliates or its personnel;

c)     any liability due to any non-compliance or violation of any Applicable Law by the Supplier during the Term

d)     gross misconduct, wilful negligence or fraud committed by Supplier or its Affiliates;

e)     any act or omission by the Supplier resulting in any third-party claims to PADOSI KI DUKAN;

f)      any loss, misappropriations, misuse, infringement or damage to the Confidential Information which are in its possession or its personnel or any other persons engaged by Supplier or within the control its control;

g)     any losses including loss of input tax credit, claims, demands, liabilities, suits, proceedings, penalties, costs or expenses of any kind (including, attorneys' fees and expenses) on account of violation of applicable tax laws by the Supplier (including but not limited to non-filing of the requisite forms with the tax authorities to claim tax credit etc.);

h)     any non-compliance with applicable GST Laws by Unregistered Applicant holding GST enrolment number or Composition Taxpayer on account of (including but not limited to): (i) making inter-state supply of goods through Platform; or (ii) breaching the threshold limit (i.e. aggregate turnover);

i)      fines, or punitive damages resulting from supervisory actions against Supplier and caused by Supplier, as well as private settlements due to omissions and commissions by Supplier;

j)      any liability arising from a claim from a User, resulting from a deficiency in any Product sold by Supplier; or

k)     any third party infringement action initiated against PADOSI KI DUKAN as a consequence of using intellectual property as provided by Supplier to PADOSI KI DUKAN under this Agreement or its breach of such third party right.

13.2. Any compensation or indemnity as referred to in Clause 13.1 above shall be such as to place PADOSI KI DUKAN in the same position as it would have been in, had there not been any failure to perform or liability, or breach of any representation and warranty.

13.3. The indemnification obligations hereunder shall survive termination or expiration of this Agreement.

14.     FORCE MAJEURE

14.1. If the performance of PADOSI KI DUKAN’s obligations hereunder is prevented, restricted or interfered with by reason of any epidemic, pandemic or fire, or other casualty or accident; strike or labour disputes; war or other violence; or any act or condition beyond the reasonable control of PADOSI KI DUKAN (each a "Force Majeure Event"), then PADOSI KI DUKAN shall be excused from such performance to the extent of such prevention, restriction or interference; provided, however, that PADOSI KI DUKAN shall endeavour to give prompt notice within a period of 10 (ten) Business Days from the date of occurrence of the Force Majeure Event and providing a description to Supplier of such Force Majeure Event in such notice, including a description, in reasonable specificity, of the cause of the Force Majeure Event and the likely duration of the impact or delay cause by the Force Majeure Event; and provided further that Supplier shall use reasonable efforts to avoid or remove such cause of non-performance and shall continue performance hereunder whenever such causes are removed.

14.2. If PADOSI KI DUKAN’s performance of its obligations under this Agreement is suspended due to the occurrence of a Force Majeure Event for a period in excess of 30 (thirty) Business Days, PADOSI KI DUKAN may terminate this Agreement without incurring any charges.

15.     NOTICES

15.1. Supplier consent to receive notices through any mode including SMS, e-mail, phone calls etc. All notices, requests, demands, claims and other communications hereunder shall be in writing. Any notice, request, demand, claim or other communication hereunder shall be deemed duly given if sent electronically, by registered or certified mail, return receipt requested or postage prepaid and addressed to the intended recipient as set forth below:

In the case of notices to PADOSI KI DUKAN:

Address: PADOSI KI DUKAN Private Limited,

139, AHILYA NAGAR, ARMY HEAD QUARTER, INDORE, INDORE, MADHYA PRADESH, INDIA, 452006

In the case of notices to the Supplier: To such address as provided for registration process.

15.2. Either Party may, from time to time, change its address or representative for receipt of notices provided for in this Agreement by giving to the other Party not less than 10 (ten) days’ prior written notice.

16.     RESTRICTIVE COVENANT

Supplier shall not at any time during the Term, and for a period of 6 (six) months from the termination or expiry of this Agreement, either on PADOSI KI DUKAN’s account or in connection with or on behalf of any other Person, firm or company in competition with PADOSI KI DUKAN, solicit, hire, canvass or engage any resellers or employee of PADOSI KI DUKAN or its Affiliates.

17.     LIMITATION OF LIABILITY

17.1. Notwithstanding anything contained in the provisions of this Agreement, PADOSI KI DUKAN shall not be liable to the other Party for any punitive, exemplary, consequential, incidental, indirect or special damages. PADOSI KI DUKAN expressly exclude their liability for any indirect, incidental, special, punitive, exemplary or consequential damages including (but not limited to) loss of anticipated profit or savings, loss of business, loss of revenue, depletion of goodwill, loss or corruption of data and/or similar losses, even if the Supplier has been advised of the possibility of such loss or damages.

17.2. The total liability of PADOSI KI DUKAN hereunder for any single event or a series of events constituting a breach of the Agreement or any default hereunder shall not exceed, under any circumstances, 100% (one hundred per cent) of the Services Fees paid or payable to PADOSI KI DUKAN over the immediately preceding 3 (three) month period from the date of claim.

17.3. Supplier agrees that no claims or action arising out of, or related to, the use of the Application or these terms and conditions may be brought by the Supplier more than 6 (six) months year after the cause of action relating to such claim or action arose. Supplier agrees that in the event that the Suppler has a dispute or is dissatisfied with the Application, termination of the use of the Application is the Suppliers’ sole remedy. PADOSI KI DUKAN has no other obligation, liability, or responsibility to the Supplier.

18.     GOVERNING LAW AND DISPUTE RESOLUTION

18.1. This Agreement shall be governed by the laws of India and the courts of INDORE, MADHYA PRADESH shall have exclusive jurisdiction to try all disputes between the Parties pursuant to this Agreement. Further, each Party shall comply with all applicable state or local laws, regulations, or ordinances in effect or hereafter governing the terms of this Agreement.

18.2. In case of any dispute, the Parties shall initially try to find an amicable solution. If the Parties are unable to agree on an amicable solution within 15 (fifteen) Business Days of receipt by one Party of written notice from the other Party, then such disputes arising out of or in connection with this Agreement shall be settled exclusively and finally through arbitration process by the sole arbitrator as mutually appointed by the Parties. The arbitration shall be held in accordance with the provisions of the Arbitration and Conciliation Act, 1996 and subsequent amendments thereof, language of the arbitration shall be English, and the seat and venue of the Arbitration will be INDORE. The arbitration award delivered by the tribunal shall be final and binding on both Parties. Each Party shall bear its own costs relating to such arbitration, and the Parties shall equally share the arbitrator’s fees. The award rendered may be entered and enforced in any court having jurisdiction at INDORE. This arbitration clause shall be severable and may be enforced independently.

19.     MISCELLANEOUS

19.1. All the information on the Application is published in good faith. PADOSI KI DUKAN does not make any warranties about the completeness, reliability and accuracy of this information. Any action Supplier take relying upon the information Supplier find on the Application, is strictly at its own risk. PADOSI KI DUKAN will not be liable for any losses and/or damages in connection with the use of our Application.

19.2. Audit Rights

Supplier shall keep books, records, and accounts with enough detail and precision as to clearly reflect its transactions and the use or disposition of its resources or assets. Supplier agrees that PADOSI KI DUKAN has the rights to audit the transactions related to its execution of its obligations under this agreement at any time and upon reasonable notice.

19.3. Rights on Feedbacks and Recommendations

If Supplier or any of its Affiliates elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to the Application or Services (including any related technology) or any testimonials, reviews, content, video clip, interviews, audio clips or any other media information used for promotion, marketing or advertisement of PADOSI KI DUKAN, it’s brand name, Application or Services, Supplier will, to the extent necessary and authorized by law, irrevocably grant to PADOSI KI DUKAN, a royalty-free, perpetual, exclusive and worldwide license on all right, title, and interest in and to the suggestions and such content developed by the Supplier or its Affiliates, for the duration of protection of the underlying rights. PADOSI KI DUKAN shall unequivocally own and use such content over any platform or channels of communication as it may deem fit and that Supplier consents to use of such content by PADOSI KI DUKAN accordingly.

19.4. Independent Parties

This Agreement is entered on a principal-to-principal basis. The Parties are independent to each other and nothing contained herein shall be deemed to construe either Party to be the employee, agent, servant, partner, joint venture partner, subsidiary, Affiliate or group company of the other Party. Supplier acknowledges and agrees that PADOSI KI DUKAN is an independent contractor for all purposes and does not have control of or liability for the Products that are listed on the Application and paid for by using the payment facility. PADOSI KI DUKAN does not guarantee the identity of any other User(s) nor does it ensure that any User will complete a transaction.

19.5. Assignment

Neither Party shall in any manner whatsoever transfer or otherwise assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other Party, which consent shall not be unreasonably withheld. Notwithstanding anything contained herein, PADOSI KI DUKAN may assign this Agreement to any of its group companies, Affiliates or subsidiaries, without any prior written consent of the Supplier.

19.6. Modification

PADOSI KI DUKAN may change or modify the Agreement, Supplier Policies or the Policies in the Supplier Panel at any time with immediate effect for any reason that PADOSI KI DUKAN deems fit and appropriate. PADOSI KI DUKAN will reasonably endeavour, at its sole discretion to notify Supplier about any change or modification by sending an email on the registered email id of the Supplier and/or displaying any such change on the Supplier’s notice board in the Supplier Panel. Supplier’s continued use of the Services after the effective date of any such change in accordance with this clause will constitute its acceptance of that change. If any change is unacceptable to Supplier, Supplier agrees not to use the Services and to terminate the Agreement as described in Clause 12.

19.7. Entire Agreement

This Agreement along with the Schedule, Supplier Policies and Policies shall constitute the entire Agreement and understanding of the Parties with respect to its subject matter and shall supersede all prior representations, promises, communications, understanding or agreements, both written and oral, with respect to such subject matter.

19.8. Survival

Any provision of the Agreement that contemplates performance or observance subsequent to termination or expiration of the Agreement will survive termination or expiration of the Agreement and continue in full force and effect, including without limitation Clauses 5 (Data), 6 (Anti-Corruption And Anti-Bribery, Anti Money Laundering And Whistleblower Mechanism), 7 (Compliance with Applicable Law), 8 (Supplier Representations and Warranties), 9 (Supplier Covenants and Undertakings), 10 (Intellectual Property and Confidentiality), 11 (Disclaimer), 12.6, 12.7, 13 (Indemnity), 15 (Notices), 16 (Restrictive Covenants), 17 (Limitation of Liability), 18 (Governing Law and Dispute Resolution), 19 (Miscellaneous)

19.9. Waiver

No failure or delay by any Party hereto in exercising any right, power or remedy under this Agreement shall operate as a waiver thereof or a waiver of any other rights, powers or remedies, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise of any such right, power, or remedy or the exercise of any other right, power or remedy; no waiver by either Party shall be effective unless it is given in writing by a duly authorised representative of such Party.

19.10.      Severability

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision, and all other provisions of this Agreement shall continue to remain in full force and effect.

SCHEDULE 1

SERVICES

Supplier agrees to receive following Services subject to payment of Service Fee, Supplier Fee and other charges as and when finalised by PADOSI KI DUKAN towards provision of these Services, either by PADOSI KI DUKAN or through a third party, as applicable:

1. Listing services for listing of the Products on the Application.

2.  PADOSI KI DUKAN shall provide Supplier with access to a Supplier Panel to enable Supplier to add new products, update their description, HSN code, GST rate, inventory, fulfil orders, check for payments, view sales reports, etc.

3. Marketing services to Supplier for its Products.

4. Payment collection services to Supplier.

5. Logistics and/or warehousing/fulfilment centre services to Supplier for its Products.

6. Account management services.

7. Any other service as may be agreed by the Parties from time to time.

SCHEDULE 2

ACCOUNT MANAGEMENT SERVICES

1.  PADOSI KI DUKAN shall (directly or through third party service providers engaged by PADOSI KI DUKAN) provide account managers to perform the following services for the Supplier:

a)     Account Analysis

•  The account manager shall analyze the accounts as per status and will notify the Supplier regarding product potential and actions required from the seller.
• The account manager shall review current account status such as POA, product block ticket, SLA breaches etc.

b)     Listing Optimization

•  The account manager shall optimize listing content and add relevant content in order to increase the visibility of the products.
• The account manager shall create up to 100 new catalogs every month in the service period for suppliers.
• The Seller shall provide documents relating to brand approval and category approval.
•  The Seller will provide required details such as dimensions, materials, fabrics and other special features and specifications.
• The Seller will provide images as per guidelines for product listing and confirm the prices.

c)     Advertisement

•  The account manager shall create up to 50 new campaign or 50 SKU per one month on behalf of the Suppliers with the approval of the Suppliers.
• Optimization - Optimized budget and bidding as per Product selection.
• Reporting - Reporting weekly to sellers about performances and ROI.
• The account manager shall recommend catalogues and budgets.
• The account manager shall recommend cost per click bids in order to optimize ROI for all campaigns.

d)     Account Health Management - Monitoring on different parts of the account like SLA Breaches, policies violations

• The account manager shall monitor customer returns, RTO and other quality issues.
• The account manager shall be responsible for Inventory Management to prevent fulfilment issues.
• The account manager shall generate SX tickets to resolve concerns related to account health.
• The account manager shall take necessary action and case representation for account quality management.

e)     Recommendation

•  The account manager shall recommend prices and share the same with Seller and will be implemented with the approval of the Seller.
• The account manager shall recommend products as suggested by the Company.

f)      Reporting

• The account manager shall email and call and update the Seller about the work.
• The account manager shall call the Supplier three (3) times a week.
• The suppliers may call the account manager at any time.
• The account manager shall send monthly plans.
• The account manager shall share weekly/monthly business reports.

g)     Miscellaneous

•  The account manager shall take approval from the Supplier before performing any action on the Supplier account, and Supplier shall be responsible for providing approval in timely fashion.
•  The Supplier shall not share their login email and password to account manager under any circumstance and agrees that PADOSI KI DUKAN shall not be liable for any misconduct resulting from such unauthorised sharing of login details

Average Dispatch SLA:

SUPPLIER DEACTIVATION POLICY

Supplier Deactivation Policy has been designed to maintain standards set by RKR APPARELS PRIVATE LIMITED (“the Company”). This policy also includes the cases related to violation of listing policies  as well as any gross negligence or misconduct committed by the Supplier or it’s personnel with the  Company or else reseller or customer (“User”). Capitalized words not specified herein shall hold the  meaning as ascribed in the Supplier Agreement entered with the Supplier. 

The Company reserves the right to deactivate the Supplier permanently in case of: 

1. Selling Fake Products:

Supplier must ensure that all the Products listed by them are genuine and not fake or counterfeit. If in  case the Supplier lists or attempts to list any fake or counterfeit products on the Application, then the  Supplier shall be forthwith deactivated permanently. The Supplier must comply with Applicable Laws  and shall not sell any counterfeit, parallel imports, fake, knock-off, unauthorized or imitation products  which may lead to infringement of trademark, copyright, patent or design and other applicable  intellectual property rights of any third party. 

2. Violation of intellectual property rights:

In furtherance to this policy, the Supplier shall refrain from doing the following:

a) Using any brand name, trademark, logo or tagline whether on a Product or on the hand tags,  package, cover or while listing such Products, which might lead to infringement of the third-party  rights.

b) Using a brand name which is deceptively similar or causes any likelihood of confusion with a  brand name owned, registered or licensed to any third party and that such use by Supplier is  without any authorization from the rightful brand owner, proprietor, license holder et. al. 

c) Using any brand name, trademark or logo while listing a Product which is not rightfully owned  by the Supplier or that Supplier has not been authorized/licensed to use. 

d) Any other act or omission which results in breach of intellectual property rights of the third  party(s).

3. Non-compliance with Applicable Laws:

Company shall reserve the right to permanently deactivate the Supplier in case of non-compliance with  Applicable Laws of India including but not limited to privacy laws, Legal Metrology Act, 2009,

IT Act,  2000 and its allied rules.

4. Violation of third-party rights and privacy rights:

Any breach of third-party rights including intellectual property rights, privacy rights or unauthorized  use and disclosure of personal information or breach of privacy policy of the Company or  unauthorized access or breach of Company’s data (including User’s data), shall result in permanent  deactivation of the Supplier. 

5. Listing Products:

The Supplier may list Product(s) for sale on the Application in accordance with Applicable Law the  policies which are incorporated by way of reference in the Agreement. Supplier must be legally able to  sell the Product(s) being listed for sale on the Application. In case Supplier holds multiple accounts or  has duplicate/multiple catalogs over Application then all such duplicate listings/accounts shall be  delisted, and the Supplier shall be permanently deactivated by the Company. 

6. Breach of Prohibited/ Restricted Products Policy:

Breach of Prohibited/Restricted Products Policy as intimated by Supplier shall result in delisting of  Products from the Application and permanently deactivating the Supplier. 

7. Use of Indecent or Adult Materials for Listing:

Supplier shall not list any indecent or adult/pornographic or explicit content for listing Products over  Application which might be for adult use or view or might not be appropriate from minors (individuals  under 18 years of age) or are prohibited as per Applicable Law. Violation of this covenant shall result  in immediate de-listing of all the Products under Supplier’s portfolio/account and deactivating the  Supplier, permanently. Company shall also reserve its rights to seek relevant remedy under Applicable Law in case of any claim arising out of such use of inappropriate content for listing Products over the  Application.

8. Defaulting in sale/delivery of Products:

Company reserves the right to permanently deactivate the Supplier in case of any of the following  events:

a) Shipping and delivery of incorrect orders.

b) Shipping and delivery of Products which are inconsistent with the order placed by the Users in  terms of weight of the Product, specifications including but not limited to dimension, color, type,  model, unit, and form.

c) Delivery of incomplete orders which includes orders with missing Products, improper packaging,  partially damaged Products or packages filled with irrelevant materials (such as stones, bricks for  illustration).

d) Shipping and delivery of defective or damaged Products including any Product without  warranty, used Products, Products which are not suitable for use or consumption. e) Direct drop-shipping of Products to the Users.

f) In case of a high number of cancellation of orders; (i) by the Supplier on its own; or (ii) by the  Company on account of Supplier’s failure to dispatch the Products after Supplier’s expected  dispatch date.

9. Poor Performance:

Company reserves the right to permanently deactivate the Supplier in case of poor performance based  on either single or multiple reasons as mentioned below:

a) High number of returns by the Users on account of reasons including but not limited to mis shipment, missing Products, defective or damaged Products, used or expired Products, Products  not meeting the specifications and representations committed by the Supplier.

b) Products not complying with the Applicable Laws and quality standards regarding  manufacturing, use and sale of Products in the Territory.

c) Bad customer feedback/review over a relevant period of time.

d) Multiple/regular/repeated customer complaints.

e) Selling Products over and above MRP or mentioning price higher than the MRP mentioned on the  labels on the Product’s package.

f) Abuse of price/discounting.

g) Using sub-standard or poor-quality packaging material.

h) Any alleged or actual fraudulent activity towards the Users resulting in loss or damage to the  Company’s reputation/goodwill.

i) Any abusive behaviour with Users or Company or its personnel

j) Non-payment of dues to Company or any third-party service provider involved for providing  services to the Supplier.

k) Sourcing Products from sanctioned countries in contravention to the trade embargo of India. l) Any other reasons solely attributable to the Supplier causing irreparable harm and loss to the  Supplier.

10. Misconduct by the Supplier, its personnel or Users:

Company has no tolerance towards abusive, indecent, improper and gross misconduct by the Supplier  or it’s personnel during the course of business or while communicating with the Company or its  personnel. In case the Company finds that Supplier or its personnel indulges in any activity which  results in casing harm or injury or any form of mental agony or physical harassment or abuse then  Company shall deactivate the Supplier. Furthermore, the Supplier or it’s personnel shall not indulge  in any form of threat or abuse causing bodily harm or mental agony to the Company’s personnel or the  Users which might lead to loss, injury, damage or claim to the Company on account of such acts or

omissions by the Supplier. These acts shall include but not be limited to indecent calls, abusive e-mails,  spam calls, fake advertisements and solicitations, illicit messages, indecent and improper  communication to the Company or the Users of the Application. Supplier shall be given warning by  the Company and in case the Supplier continues to act with any wilful intention to commit fraud  against fellow Suppliers, Users or Company, it will lead to permanent deactivation of the Supplier.

Notwithstanding anything to the contrary contained in this policy the Company reserves the right to  deactivate the Supplier temporarily in case of: 

11. In case of Supplier’s failure to ship and deliver the Product within Supplier’s expected dispatch date(s)  then the entire catalog of the Supplier shall be pulled down unless all the pending dispatches are  completed by the Supplier. Any failure of the Supplier to deliver the Products post one (1) intimation  by the Company shall result in temporary deactivation of the Supplier. Supplier shall be reactivated  only once all pending dispatches are completed upon sole discretion of the Company. In case of  repeated default by the Supplier in this regard, the Company reserves the right to permanently  deactivate the Supplier 

12. Incomplete KYC documentation:

In case the Supplier fails to complete the Know-Your Customer (KYC) documents and that Company  sends intimation to the Supplier three (3) times, then post third intimation Company shall temporarily  deactivate the Supplier. In such case Supplier wishes to re-activate its engagement then it shall request  the Company in writing and finish the KYC documentation thereafter.